FAQ

FAQ

Q.  I want to put my business online, but I don’t know where to start. This is my first website, can you help me?

Absolutely! You do not need any online experience at all. Indrakshi Infotech offers free consultation on all services. We help you right from the start! You will have a team member assigned to you for all your questions along the way. Just ask us! We are here to help you.

Q.  What preparations does my business have to do to get online?

For new business ventures we will help you get started from scratch.

Q.  What information should I have ready upon purchasing my design package?

We will need your company profile, contact info, products and services, and any other information you intend to present on your website.

Q.  How much input do I have?

We welcome your input! The more input we receive from you the better able we will be to satisfy your needs and produce a site that will have the desired look and impact that you want. It’s your website, we want it to look the way you want it. We guarantee it 100%

Q.  Can you use my business’s existing logo, brochure design, and other materials for my website?

Certainly. If your logo and promotional materials are not in electronic format, we can convert them to a format appropriate for your website for a small fee. We can accept almost any type of file. If your materials are printed, we can scan and convert them.

Q.  Does my business need to be computer-based in order to have a website? Do I need to know about computers?

NO, you do not need to own a computer or have computers involved in your business in order to have a website. Many companies do filing, invoicing and more without a computer. Creating a website is more about exposing your business to new potential clients and generating new sales. There is no need to overhaul the way your company does business.

Q.  What does ‘Website Maintenance’ or ‘Website Updates’ mean?

Website Maintenance or Website Updates refers to changes made to your website after the initial design & setup. Keeping a website up-to-date is essential in having repeat visitors to your site. Updating the site with sales, articles, new products, newsletters, press releases, financial figures and links are all examples of website Maintenance.

Q.  My company is in the service industry. Will a website help my business?

Absolutely! Over 80% of the populations who are online from home or the office are doing so to research about businesses that provide services or products. Your service-oriented business can provide samples, references, location, hours of operation and more right away from your website 24hours/7days a week/365 days a year.

Q.  Who writes the copy/text for each of the pages on the website?

You are responsible for writing the copy/text for your website. However, Indrakshi Infotech will place your supplied copy on the website for you. We also offer copy writing assistance.

Q.  Are your Web Design costs one time?

Yes, just a onetime cost as mentioned on our website for web design.

Q.  Have you built a site like mine before?

Usually the content of a site or type of business does not affect the methods, procedures and codes used to build it. For example, you wouldn’t ask a car wash if they had washed your color car before. Some sites require advanced functions to perform special operations and Indrakshi Infotech has the depth and experience to meet these needs. It would be unlikely that we had not had experience with your required web site functions. We have worked with a wide range of clientele, as evident from our portfolio.

Q.  How Does Your Web Design Process Work?

Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.

Q.  Initial Consultation

All our services begin with a free initial consultation to determine your requirements. Our experienced business analysts work closely with you to determine your exact needs and desires, and will complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals, and more.

The consultation step is very important because we are committed to providing you with solutions that will work for you, not for us! We prefer you call so we can provide you with faster service, but emails are okay too.

Q.  Proposal & Paperwork

After you are confident we have addressed all your ideas, questions, and requirements, you can get specific recommendations for your project. There are many different ways to meet your specific needs. We explain these options with the proposed pricing to deliver them. Once you agree, you receive a formal proposal that contains all of the work you require, prices and payment schedule, and contract.

Q.  Payments

We require 50% Deposit to start your work. After “you agree”, “we agree” and paperwork is signed and faxed or mailed to us, we start the actual design process. If you do not understand the smallest of points at this step PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do NOT move the design process forward in a productive manner. At ANY time please contact us about any concerns, questions or comments you have about your project.

Q.  Collecting Your Content

You will provide us with the text and any other content for your website and any specific pictures you would like. We can provide you with access to thousands of royalty free stock photos. We also offer optional professional copywriting services.

Q.  Design Development

We ask you to provide examples of websites you really like, colors you like, and your competitors’ websites. If you want, you can also have a look at our past work and let us know any website elements you liked and we can incorporate the same for your website. We can also provide you with access to our professional high quality Semi Finished Designs and you can choose the one you like. Once you provide that information to us, usually within 2 working days, you get a creative “mockup” of what your website will look like when it’s completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly.

Q.  Design Selection & Finalization

After the initial “Mockup” is designed, you will review it on our servers. We send you a web link to view the “mockup” and ask if you would like any changes. You request revisions as necessary and then you provide final approval.

Q.  Web Development

After receiving your final approval on the “mockup”, we will then begin building the website and web pages, incorporating the design and all of the content that you provide.

Q.  Pre-launch Evaluation

After the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live.

Q.  Launching Your Website

After final approval and payment has been received, your website will be published on your domain, and it will be live for all the world to see!

We can register your domain name and host your website too – so you don’t have to worry about technical aspects of your website and we become your one stop shop for your web presence.

Q.  Ongoing Support

After your website is launched; we will work with you to establish a regular review and maintenance schedule of your web site to accommodate your requests, user feedback, system upgrades and any new emerging web technologies.

Q.  What is your typical turn around period?

Minimum 7 and maximum 30 days.

Q.  After you have designed our website, can we manage it ourselves easily?

Absolutely! You’ll have several options for managing your site after it’s completed. When we’re done constructing your new website, you will own it and have full access to it. You will be able to make any changes to the site if you have any web editing knowledge. You can also opt for an editable website package. This way, you can log in to easily make changes to any non-Flash content in your site, any time you want. Just make sure you let us know you would like this option before you sign up.

Everything that you need to inspect is put up on the web as it’s worked on, and materials and communications move easily by Toll Free Numbers, Emails, Faxes, and Instant Messenger on a routine basis. Although we welcome our clients anytime to visit us physically, we have not met 98% of our customers in person. You don’t need to meet us to convey your ideas, we have the expertise in this field to understand your requirements from top to bottom..

The internet allows you to choose from the best web developers in the world and still get better, faster service than the shop across town can provide — and, after all, that’s what you’ll be using the web to offer your own clients, isn’t it? On the Web, all distances are equal to zero.

Even when someone chooses a local provider it is unlikely that they will visit that company in person because of tight schedules, and they end up talking on the phone and emailing. Working with your web developers and designers over the Internet is faster, more convenient, and more efficient than spending time arranging in-person meetings. We work in shifts, thus it allows us to answer phone calls during business hours on both the east coast and west coast.

Q.  Do you offer Emergency After Hours Support?

We have 24/7 email and chat support. Phone support is available during Business Hours. We give you phone numbers of key individuals and in case of emergency, after business hours where you can reach them.

Q.  Can you create a logo to go with our web site?

Sure we can. In fact, we make excellent logos. We can also design brochures, business cards and all your stationary to go with your website.

Q.  Will we get a chance to review and suggest modifications to the website before it is launched?

Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy.

Q.  I am a small home business, do you work with Individuals?

Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.

Q.  What are your Business Hours?

Monday to Saturday 10.00am – 7.00pm